Dreyer’s Grand Ice Cream and Icecream.com Privacy Policy (last updated May 2023)
Welcome to the Dreyer’s Grand Ice Cream and Icecream.com Privacy Policy. Dreyer’s Grand Ice Cream is a local trading entity under its parent company, Froneri International Limited’s (“Froneri”). Dreyer’s Grand Ice Cream Inc. operates the Froneri business in the United States. As such, this privacy policy is specific to the Dreyer’s Grand Ice Cream, all of its U.S. brands, and Icecream.com (collectively, “Dreyers”). Froneri itself is part of the Froneri Group of companies. You can find out more about the Froneri Group of companies on www.froneri.com.
Please note that Froneri is the parent company of a group of local trading entities which operate across the world and each trading entity is a data controller in its own right, responsible for collecting and managing personal data relating to its own customers, suppliers and other persons who interact with it (for example, the Froneri UK business is operated out of R&R Ice Cream (UK) Ltd and the Froneri U.S. business is operated out of Dreyer’s Grand Ice Cream Inc.). A list of the current Froneri Group trading entities and their websites (which include their local contact details) is set out in the Appendix. Please ensure you liaise with the right entity in the Froneri Group. If you contact Froneri incorrectly, Froneri will pass your details on to the relevant Froneri Group entity to respond.
Dreyer’s respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when interacting with us including when you visit our website and tell you about your privacy rights and how the law protects you. Please note that by providing data relating to any third parties (e.g., your family members) you confirm that you have permission from that third party to the provision of their data to us. We will process third party data in accordance with this privacy policy.
Please use the Glossary to understand the meaning of some of the terms used in this privacy policy.
1. Important information and who we are
Purpose of this privacy policy
This privacy policy aims to give you information on how your personal data is collected and processed when you interact with us as a supplier or other person including any data you may provide through this website.
It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices and is not intended to override them.
Controller
Dreyer’s is the controller and responsible for your personal data (referred to as “Dreyer’s” "we", "us" or "our" in this privacy policy). If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.
U.S. contact details
UK/EU contact details
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy policy and data accuracy
This version was last updated on the date above and historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
Social Media Platforms
Any information, communications, or material that you submit to any pages associated with Company on social media platforms is done at your own risk and without any expectation of privacy. All such submissions are subject to the terms of use and privacy policy of such social media platforms.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so (this does not include those scenarios where we rely on your consent). We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
To register you as a new supplier | (a) Identity (b) Contact | Performance of a contract with you |
To address your enquiry or complaint | (a) Identity (b) Contact | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (in some circumstances) (c) Necessary for our legitimate interests (to monitor our business and operational performance) |
To process receive your goods / services including: (a) Manage payments, fees and charges (d) Collect and recover money owed to us / make payments due from us | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how third parties work with us) |
To detect, prevent, investigate or remediate crime, illegal or prohibited | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Profile | (a) Necessary to comply with a legal obligation (b) Necessary for our legitimate interests (to protect our business and our legal rights) |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact (c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and other crime and in the context of a business sale or reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical (b) Usage (c) Profile
| Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To conduct Dreyer’s and brand marketing campaigns within the United States | (a) Identity (b) Contact (c) Technical (d) Profile (e) Usage (f) Marketing and Communications | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
Cookies and similar technologies
These are small files that are widely used in order to make websites work more efficiently. Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage or delete them from your computer, visit www.allaboutcookies.org.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
On this website, we use:
Cookie / Technology | Purpose | Information |
Necessary | The standard cookies in ASP.Net are used to remember your web browser and allow you to access and use the website. | |
Google Analytics | Third party performance cookie / | Google Analytics uses "cookies", to help the website analyze how users use the websites, applications or services. The information generated by the cookie about your use of the websites, applications or services (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the websites, applications or services compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser or within the application, however please note that if you do this you may not be able to use the full functionality of this website. By using our websites, applications or services you consent to the processing of data about you by Google in the manner and for the purposes set out above. To find out more, see “How Google uses data when you use our partners' sites or apps”, (located at www.google.com/policies/privacy/partners/, or any other URL |
Google may provide from time to time). To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout. |
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may have to share (for purposes of California law, such sharing may include both “sales” and disclosures for a business purpose) your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
We may share your personal data within the Froneri Group. This will involve transferring your data outside the European Economic Area (EEA). For the purposes of this policy, the “EEA” includes the UK and Switzerland.
Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
7. Data security
We have put in place appropriate security measures designed to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you retain my personal data?
We will only retain your personal data for as long as necessary to satisfy the purposes for which we collected it, plus any additional time needed to satisfy legal, accounting, and reporting requirements.
By law we must keep basic information about our business relationships including Contact, Identity, Financial and Transaction Data for seven years after the tax year in which the transaction took place of the applicable contract ended.
In some circumstances you can ask us to delete your data: see ‘Your Legal Rights’ below for further information. In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Sweepstakes, Promotions, Contests & Surveys
You may wish to participate in certain polls, surveys, contests, sweepstakes and other promotions that may be offered from time to time by us, a partner, or other entity through which you are using the Services. Participation in these activities is completely voluntary; you have a choice about whether to disclose information required to enter. Information requested may include personal information such as your name, address, date of birth, phone number, e-mail address, username, password, and/or similar information. We use the information you provide to administer the polls, surveys, contests, sweepstakes, and other promotions. Subject to applicable contractual or legal restrictions, we also may use the information to communicate with you, or the other people you select, about our services or products. In connection with such promotions, may choose to participate in activities such as sharing information with others and sending email invitations. We are not responsible for, and this Privacy Policy does not apply to, the privacy practices of our partners or another entity through which you are using the Services in the course of any poll, survey, contest, sweepstakes, or promotion offered by any third party.
10. Do Not Track Requests
We respond to the Global Privacy Control, as described below. With respect to a different preference signal called Do not Track browser requests, we adhere to the standards set out in this Privacy Policy and do not monitor or follow any Do Not Track browser requests.
11. Children’s Personal Data
Our websites are intended for a general audience and are not intended for use by children under 13 years of age. Further, Dreyer’s does not knowingly collect personal data from children under 18 years of age nor market to persons within that age group. If you as a parent or guardian believe that a child under the age of 13 has provided our website with personal data, we ask that you call 866-311-6351 or contact us at dreyers@casupport.com, and we will delete the information about the child from our files.
12. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are explained at the end of this notice. If you wish to exercise any of the rights set out at the end of this notice, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may also be permitted under certain state laws to respond within a longer period of time (e.g., 45 days, with potential extensions).
13. Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
Internal Third Parties
Other companies in the Froneri Group acting as controllers or processors and who are based in the United Kingdom, EU and outside the EU (including the US) and provide IT and system administration services, centralized Group services (such as customer support or marketing), any products or services you have requested and undertake leadership reporting.
External Third Parties
YOUR LEGAL RIGHTS
Depending on your jurisdiction, including the EU/UK, you may have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Additional Rights for California Residents
This Section of our Notice applies only to residents of the state of California and applies only to the extent of any inconsistency with the information above. Some of the rights and choices described in this Section of our Notice may not take effect until January 1, 2023. All terms not otherwise defined in this Section shall have the meanings as defined under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, along with any implementing regulations (the “CCPA”).
Categories of Personal Data Collected About Consumers
In the 12-month period before the effective date of this Privacy Policy, Dreyer’s collected the following categories of personal data about consumers:
Categories of Sources from Which Personal Data is Collected
Dreyer’s may have collected personal data about you from any of the categories of sources set forth in the “How is your personal data collected?” Section of this privacy policy.
Categories of Personal Data Sold to Third Parties
We may allow certain third parties (such as online advertising services) to collect your personal information via automated technologies on our Site and Services. We share the categories of personal information listed below for the business and commercial purposes of online advertising and to provide third-party social network features and functionality on our Site and Services. Those third parties may use your personal information for optimization, to display cross-contextual advertising and to manage their own platforms. You have the right to opt out of this disclosure of your information, which may be considered a “sale” or “sharing” under California law, as set forth below. You may opt-out by implementing the Global Privacy Control (“GPC”) signal in your browser. You can go to this website to learn more about the GPC signal and how to implement it: https://globalprivacycontrol.org/.
During the 12-month period prior to the effective date of this Privacy Policy, we may have sold or shared the following categories of personal information:
Category of Personal Information | Category of Third Party |
| Identifiers |
|
| Commercial Information |
|
| Online Activity and Geo Location Data |
|
We do not knowingly sell or share the personal information of persons under 16 years of age.
Categories of Personal Data Shared with Third Parties
In the preceding 12 months, Dreyer’s has shared the following categories of personal data, listed above in “The data we collect about you” section of this privacy policy: (1) identifiers, (2) commercial information, (3) internet or other electronic network activity information, and (4) profile information / inferences drawn from personal data to create a profile about you. We may have shared these categories of personal data with analytics and measurement providers and companies involved in marketing and advertising in order to provide you with marketing and advertising and for internal research, analytics, and development purposes.
Categories of Personal Data Disclosed to Third Parties
In the preceding 12 months, Dreyer’s may have disclosed your personal data to the categories of third parties set forth in the “Disclosures of your personal data” Section of this privacy policy.
Business or Commercial Purpose for Collecting or Disclosing Personal Data
Dreyer’s may have collected or disclosed personal data about you for any of the business or commercial purposes set forth in the “How we use your personal data” Section of this privacy policy.
Use or Disclosure of Sensitive Personal Information
Dreyer’s does not use or disclose your sensitive personal information outside of the following limited purposes: (1) performing our services or providing goods, (2) preventing, detecting, and investigating security incidents, (3) resisting malicious, deceptive, fraudulent, or illegal actions, (4) ensuring physical safety, (5) for short-term transient use, including certain non-personalized advertising, (6) maintaining or servicing accounts, providing customer service, verifying customer information, or providing similar services, (7) verifying and maintaining the quality or safety of a service or product to improve, upgrade, or enhance a service or product, or (8) for purposes that do not infer characteristics about you.
Retention of Personal Data
Dreyer’s will only keep your personal data for so long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is permitted or required by law (such as tax, accounting, or other legal requirements).
California residents may take advantage of the following rights:
Right to notice of information shared for direct marketing purposes: Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal data we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of personal data shared with third parties and used for direct marketing purposes and the name and address of the third parties that received such personal data. If you are a California resident and want a copy of this notice, please refer to the section below for instructions on how to submit your request.
Additional Rights for Virginia Residents
This Section of our privacy policy applies only to residents of the state of Virginia after January 1, 2023 and applies only to the extent of any inconsistency with the information above. All terms not otherwise defined in this Section shall have the meanings as defined under the Virginia Consumer Data Protection Act (“VCDPA”).
Categories of Personal Data and Purpose for Processing
Dreyer’s processes the categories of personal data described in the “The data we collect about you” Section of this privacy policy for the purposes described in the “How we use your personal data” Section of this privacy policy.
Categories of Personal Data Shared with Third Parties
Dreyer’s shares personal data with the third parties described in the “Disclosures of your personal data” Section of this privacy policy.
VCDPA Rights
If you are a Virginia resident, you have the following rights regarding your Personal Data under the VCDPA: similar to the CCPA, you have the Right to Know and Access, Right to Correct, Right to Delete, and Right to Obtain a Copy of your personal data that you previously provided to us in a portable and to the technically feasible, readily useable format that allows you to transmit to the data to another controller without hindrance, where the processing is carried out by automated means. You also have the Right to Opt-Out of the processing of your personal data for purposes of: (1) targeted advertising, (2) the sale of personal data, or (3) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Dreyer’s does not sell personal data or conduct profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
If you are a Virginia resident and want to exercise any of your VCDPA rights described in this Section, please refer to the section below for instructions on how to submit your request.
To take advantage of any of these rights, or if you have any questions or concerns, please contact us at dreyers@casupport.comor 866-311-6351 . For verification purposes, we may request your first and last name, email address and any email address you may have used when registering with us phone number including any other phone number used at registration, a physical mailing address, and/or additional details as needed to validate the request. If someone else will be making the request on your behalf, please provide a notarized letter that verifies that individual’s identity and authorizes him/her to make this request on your behalf. Please mail the notarized letter to Dreyer’s Grand Ice Cream Inc., 5929 College Ave., Oakland, CA 94618. We value your privacy and will not discriminate in response to your exercise of your privacy rights.
Please direct any questions to dreyers@casupport.com.
Appendix – Froneri Group trading entities as at May 2021
Country | Entity | Website |
Adriatics | Froneri Adriatic doo Stata Pazova | |
Argentina | Froneri Argentina S.A. | |
Australia | Australasian Food Group Pty Ltd | |
Austria | Froneri Austria GmbH | |
Brazil | Froneri Brasil Distribuidora de Sorvetes e Congelados Ltda | |
Bulgaria | Froneri Bulgaria EOOD | |
Egypt | Froneri Ice Cream Egypt S.A.E. | |
Finland | Froneri Finland Oy | |
France | Froneri France S.A.S | |
Germany |
| |
Greece | Froneri Hellas Ice-Cream S.A. | |
Israel | Noga Ice Cream LP | |
Italy |
| |
New Zealand
| ||
Philippines | Froneri Philippines Inc. | |
Poland | Froneri Polska Sp Zoo | |
Romania | Froneri Ice Cream Romania S.R.L | |
Russia | Froneri Rus LLC | |
South Africa | Froneri South Africa (Pty) Limited | |
Spain | Froneri Iberia S.L. | |
Switzerland | Froneri Switzerland S.A. | |
United Kingdom | R&R Ice Cream (UK) Limited | |
United States | Dreyers Grand Ice Cream Inc. |